Frequently Asked Questions

Do prints come with proof of authenticity?

All prints and originals come with a certificate of authenticity which has details about the material and media, edition if it’s limited, artist, and the printer.

What if an artwork arrives damaged?

All pieces are well packed and must be signed for on delivery. Check the packaging for any damage before signing from the courier, if it is visibly damaged let the courier know before signing. If you find damage after signing, take photos of the packaging and the damaged artwork and email them to us immediately at admin@jendenise.com.au so we can arrange a replacement and advise the courier. Any claims of damaged goods must be made within 48 hours of receipt and submitted with photographic evidence. See our returns policy here.

What if a print changes colour or is damaged after arrival?

Contact us at admin@jendenise.com.au with photos of the colour change or damage to arrange 50% off a replacement at the current market price. See our returns policy here.

How long will prints last?

Our printer has tested the longevitiy of the prints and advises that the colours in the prints normally last around 80-100 years.

What if I’m not happy with the quality of the print?

If prints aren’t the quality you were expecting, please email us with details and photos within 7 days of receiving the prints. We will offer discounts or replacements depending on what the issue is. See our returns policy here.

What materials are used for the prints?

Reproductions are printed on your choice of the following materials:

  • Stretched Canvas 350gsm Ready To Hang

  • Stretched Canvas Semi-Gloss 415gsm Ready To Hang

  • Paper - SMOOTH Sihl MC Cotton Rag 320gsm

  • Paper - TEXTURED Sihl MC Cotton Rag 320gsm

  • Gallery Floating Acrylic

How do I choose a material?

When choosing a material, you have to consider the space the print is going in and your desired look. The below details about the materials we currently offer may help you decide.

Stretched Canvas

  • Printed on 350gsm Sihl Masterclass Professional Cotton Poly Blend Canvas.

  • Made in Switzerland by one of the oldest paper/canvas manufacturers in the world.

  • Wonderful natural canvas texture

  • Printed with Canon Lucia EX Pigment inks  - long lasting, archival - tested to last 100 years.

  • Spray coated with a special laminate designed to increase longevity through it's Ultra Violet light blocking ability and has anti-fungal properties

Paper

  • Often called Cotton Rag Paper is not paper at all but is in fact very fine cotton fibres woven into a paper-like product.

  • Our Cotton Rags are all around 300-320gsm.

  • Printed with Canon Lucia EX Pigment inks  - long lasting, archival - tested to last 80-100 years.

  • Fine art Cotton Rag Reproductions should be framed behind glass, using a matte to separate them from the glass. Consult your local framer for the best way to frame your work or contact us for a custom frame quote.

Gallery Floating Acrylic

  • The Gallery Floating Acrylic is a modern method of display that works well in most homes.

  • The print is fixed behind a 4.5mm thick sheet of high gloss acrylic, using optically clear adhesive.

  • The print is backed with a 3mm Aluminium Composite panel and a framework for hanging.

  • A hanging kit and instructions are supplied - it is a relatively easy process to hang them.

  • The finished product looks spectacular!

The size I want isn’t available, can you print custom sizes?

The sizes we offer for reproductions of Jen’s artworks are the same as or smaller than the original so the image isn’t distorted or stretched. If you would like to request a custom size that isn’t listed, please fill in the request form under the print you’d like and we can order it for you as long as it’s within a reasonable size.

I want my print framed, how can I request it?

Frames can be requested using the request form on each print by submitting the form on the relevant print store page. The framing options we currently offer are below. If you’re not satisfied with the framing options but still want a frame, you can still purchase a print and have it framed locally to you. Paper is the most suitable material for framing. Alternatively, gallery floating acrylic looks very sleek and elegant without the need for a frame.

**Please note, framing may come with additional shipping costs. If you request a quote for a frame you are under no obligation to purchase it.

Framing options:

Width

  • Wide - 40mm wide and 20mm deep

  • Narrow - 20mm wide by 30mm deep

Colour

  • White

  • Black

  • Oak

All frames come with 99% UV Acrylic glazing for maximum life and are ready to hang.

How can I style artwork to suit my space?

Artwork like Jen’s make excellent statement pieces, especially in their original size. Make sure you measure the area you have available and choose a suitable size, then consider the material and potential framing options (for example: bare canvas, framed canvas, framed cotton, acrylic), and pick your favourite artwork or the one that is most suited to your area’s colour palette or mood.

Jen’s artworks can be framed and put on desks or shelves for office or home decor, hung on walls to make statements in homes or corporate offices, and can be especially impactful in spaces where distraction and escape from reality are welcome (medical settings such as dentists or Doctors’ waiting rooms, or quiet areas).

Do you deliver outside Australia?

We can ship overseas, however international purchases may be subject to local customs and taxes. To request overseas shipping, please submit a form under the print you’d like with the shipping address so we can send you a quote.

Will there be more artworks available to buy?

We will be adding more prints available for purchase gradually. If you’d like to be notified when a new print is added, please sign up for email notifications by submitting your email at the bottom of any page on our website under “Want to know more?”.